Terms & Conditions

1. About These Terms

These Terms & Conditions govern access to and use of the AusStayFinder website. By using the website, you agree to use it lawfully, responsibly and in a manner consistent with these terms. If you do not agree with the terms that apply to your use of the site, you should discontinue use of the relevant website features.

The website provides information about accommodation, room categories, hotel facilities, location, guest experiences and contact options. Website information is intended to help visitors consider and plan a stay, but a webpage by itself is not a reservation confirmation, payment receipt or guarantee of availability.

These terms should be read together with the Privacy Policy and Cookie Policy. Additional terms may apply to reservations, payments, packages, events, third-party services or special offers if those services are made available through a separate booking process.

2. Website Use

You may use the website for personal, informational and legitimate accommodation-related purposes. You may view pages, compare room descriptions, read hotel information, use contact details, submit valid enquiries through available channels and follow links to relevant external resources.

You are responsible for ensuring that information you provide is accurate to the best of your knowledge and that your use of the website does not infringe the rights of another person. You must not knowingly provide a false identity, impersonate another person, interfere with normal website operation or use automated methods in a way that places an unreasonable burden on the service.

Website access may be interrupted for maintenance, technical reasons, network problems, hosting changes or circumstances outside reasonable control. AusStayFinder does not guarantee that every page or feature will be available without interruption at all times.

3. Accommodation Information

Room names, descriptions, inclusions, bedding information, occupancy guidance, images and facility details are provided to communicate the character and expected features of accommodation. Details may change over time as rooms are maintained, refurbished, reconfigured or updated.

Photographs and visual material should be understood as representative of the style, atmosphere or category shown unless a booking confirmation expressly identifies a specific room. Views, layouts, furniture, decorative details and outlook can vary between rooms within the same category.

Guests with accessibility needs, bedding requirements, mobility considerations, dietary requirements or other important preferences should contact the hotel before making arrangements that depend on a particular feature. A general website description should not be treated as a guarantee that an individual room will meet every personal requirement unless that requirement has been confirmed through an authorised reservation channel.

4. Indicative Room Rates

Room prices displayed on AusStayFinder are indicative “from” rates unless clearly stated otherwise. A “from” rate represents a starting price that may be available for certain dates, room configurations or occupancy conditions. It is not a promise that the same price will apply to every date or booking request.

Rates can vary according to travel dates, occupancy, room type, length of stay, demand, inclusions, taxes, fees, events, packages, cancellation conditions and availability. Prices shown on general room pages should therefore be treated as planning information rather than a final quotation.

The current website does not provide real-time room inventory or a live booking-engine price. A final accommodation price should be confirmed through an authorised reservation process before you rely on it. Where there is a difference between a general website rate and a confirmed booking quotation, the terms and price shown in the confirmed booking process will govern that reservation.

5. Reservations

A reservation is created only when it has been accepted through an authorised booking channel and the guest receives an appropriate confirmation. Browsing a room page, clicking a room button, completing a browser-side enquiry form or sending a general question does not by itself create a reservation.

The Contact page currently provides enquiry fields that are validated in the browser but are not transmitted to a website server. Visitors who require a response should use a published direct contact method. If a booking system is introduced, the specific booking interface should display the information required to complete a reservation and any payment, guarantee, deposit, cancellation or identification requirements that apply.

You are responsible for checking reservation details before confirming a booking, including guest names, dates, room type, occupancy, price, inclusions and any special conditions. Errors should be reported promptly through an authorised contact channel.

6. Availability

Accommodation availability changes continuously and may depend on room inventory, stay dates, maintenance requirements, operational restrictions, events and other factors. General website content does not reserve a room or hold inventory for a visitor.

No room should be considered guaranteed until availability has been checked and a reservation has been formally confirmed. If a requested room category is unavailable, an alternative may be offered, but the availability and price of any alternative must be confirmed separately.

Hotel facilities, restaurants, wellness spaces, entertainment areas or other amenities may also operate on different schedules, require reservations, have capacity limits or close temporarily. Guests should verify any facility that is essential to their stay before travelling.

7. Third-Party Services

The website may include or link to services operated by third parties, including maps, fonts, icon libraries, transport information, external attractions, payment providers, booking platforms or other hospitality services. Third-party services are governed by their own terms, availability and privacy practices.

AusStayFinder is not responsible for changes made by an external provider, including changes to prices, operating hours, content, routes, availability, terms or security. A link or embedded service does not necessarily imply endorsement, partnership or responsibility for the external provider's actions.

Before entering payment details, creating an account or making a separate purchase through a third-party service, review the provider's identity, terms, cancellation rules and privacy information.

8. Intellectual Property

Unless otherwise stated, the website's original written content, page structure, interface design and brand presentation are protected by applicable intellectual-property principles. You may access and display website content for ordinary personal use, but you may not reproduce substantial parts of the website for commercial resale, create a misleading copy of the site or remove ownership notices from protected material without permission.

Third-party resources remain subject to their own licences and ownership rights. This can include fonts, icon libraries, map content, platform names, trademarks and other external materials. Nothing in these terms transfers ownership of third-party intellectual property to AusStayFinder or to a website visitor.

If you believe website content infringes rights you hold, contact AusStayFinder with enough information to identify the relevant material and explain the basis of your concern.

9. Acceptable Use

You must not use the website in a way that is unlawful, fraudulent, abusive, threatening, defamatory or harmful. You must not attempt to gain unauthorised access to website systems, interfere with security controls, introduce malicious code, probe for vulnerabilities without permission or deliberately overload website infrastructure.

You must not use contact channels to send spam, deceptive messages, unlawful material or content that infringes another person's rights. Automated extraction, copying or scraping that disrupts normal website operation or republishes protected content as if it were your own is not permitted.

AusStayFinder may restrict access to website functionality where reasonably necessary to protect security, prevent abuse, comply with law or maintain reliable service.

10. Adults-Only Areas

Access to casino gaming areas is restricted to persons aged 18 years or over. Guests must comply with age-verification procedures, identification requirements, venue rules, exclusion requirements and any other conditions that apply to entry.

References to adults-only entertainment are secondary to the website's accommodation focus and do not change the general availability of hotel information to visitors. A person under 18 must not attempt to enter or participate in restricted gaming areas.

Other hotel venues, events or services may also have age, dress, booking or entry conditions. Check the applicable conditions before attending a restricted area.

11. Responsible Gaming

Casino gaming is an optional form of entertainment and should be approached responsibly. Guests should set personal limits, avoid chasing losses, avoid gambling with money needed for essential expenses and take breaks when gaming stops feeling recreational.

Gambling is not a way to generate reliable income and outcomes are uncertain. Guests who feel that gambling is causing financial, emotional or personal harm should stop participating and seek appropriate support or responsible-gaming information.

Any responsible-gaming controls, exclusion procedures or support services offered at a gaming venue operate according to the rules and resources applicable to that venue. Guests must comply with those requirements in addition to these general website terms.

12. Limitation of Information

AusStayFinder aims to keep website information clear and useful, but general web content can become outdated or contain errors. Information about rooms, prices, facilities, nearby attractions, operating hours, maps or third-party services should be confirmed when it is important to a travel decision.

Website content is not legal, financial, medical or travel-safety advice. Visitors are responsible for considering their own circumstances, travel requirements, accessibility needs, insurance arrangements, transportation, identification and any official entry or health requirements that may apply to their trip.

To the extent permitted by applicable law, AusStayFinder does not accept responsibility for losses caused solely by reliance on general website information that has not been confirmed through an appropriate operational or booking channel. Nothing in these terms is intended to exclude rights or remedies that cannot lawfully be excluded.

13. External Links

External links may be provided to help visitors access maps, local information, responsible-gaming resources or other relevant services. External websites are controlled by their respective operators and may change without notice.

AusStayFinder does not guarantee the accuracy, availability, security or privacy practices of an external website. You follow external links at your own discretion and should review the destination website's terms and privacy information before entering personal or payment information.

14. Changes to These Terms

These Terms & Conditions may be updated when website functionality, accommodation information, booking processes, payment methods, third-party integrations or operational practices change. The version displayed on this page applies from the “Last updated” date shown above.

If a future website feature has separate terms, those specific terms may apply in addition to this page. Where a confirmed reservation includes booking-specific conditions, the booking-specific conditions govern matters such as cancellation, payment, deposits, check-in requirements and inclusions for that reservation.

15. Contact

Questions about these Terms & Conditions or the information displayed on AusStayFinder may be sent to [email protected].

For time-sensitive questions about dates, room availability, accessibility or stay arrangements, use the direct contact information shown on the Contact page and ensure that any important requirement is confirmed before travel.